Bag 0Our commitments around customer care, privacy, payments, refunds and exchanges.
We are committed to delivering a great customer experience. If your order, an item or an event experience is not quite what you expected, please do not hesitate to contact us and someone will be available to help.
If you have any questions, email hello@artistsapothecary.com.
If you purchase from us, we will need some personal information to process your order. This includes your name, billing and delivery address, contact details and credit or debit card information.
Your personal information will only be used to ship your order, process payment and improve our offering. We will not pass your personal information to third parties for marketing or other use.
Artists’ Apothecary reviews its privacy and data-protection policy from time to time and reserves the right to modify it without notice. Changes will appear on this page, so we suggest reviewing the policy each time you place an order.
This privacy policy applies only to Artists’ Apothecary. Our website may include links to other websites. If you submit personally identifying information to those sites, it is subject to their privacy policies. We encourage you to read the privacy policy of every website you visit.
We are a small business, but we are always open to new projects and working with clients to provide our merchandise on a wholesale basis. Please contact us and we will get back to you as soon as possible.
All ticket sales are final, non-refundable and non-transferable unless a workshop or event is cancelled by the organiser. If this happens, you will receive a full refund.
Physical products that are not custom-made or associated with a workshop or event can be refunded or exchanged strictly within 14 days of purchase.
We are happy to help with questions about products, events, payments or your order.
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